Return and Refund Policy
Last Updated: March 27th, 2025
At Sweet Lemon Candy and
www.SweetLemonCandy.com, your satisfaction is our top priority. We take pride in crafting high-quality, freeze dried treats and custom products made with care. While we do not offer refunds for general dissatisfaction, we understand that issues can happen—and we’re here to make it right.
Returns & Quality Concerns
We gladly accept returns under the following conditions:
- Unopened Products: If your item is unused and unopened, you may return it for a replacement or exchange.
- Opened Products with Quality Concerns: If you've opened your product and noticed a clear quality issue (e.g., incorrect texture, off-flavor, or visible defect) and only a small amount has been consumed, we’ll investigate the concern. Please provide a detailed description of the issue and include photos if possible. Once reviewed and confirmed, we’ll process your return or replacement as quickly as possible.
Damaged in Shipping
If your order arrives damaged during transit:
- Please send us clear photos of the damaged product and packaging.
- Once reviewed, we’ll begin an investigation.
- Damaged items must be returned to us at the purchaser’s expense before a replacement is issued.
To Start a Return or Report an Issue
📧 Email:
info@sweetlemoncandy.com
📞 Phone: (208) 648-2600
Please include your order number, a brief description of the issue, and photos (if applicable) to help us resolve your concern promptly.
Important Notes
- All return or exchange requests must be made within 7 days of delivery.
- Refunds or replacements will only be issued after inspection and confirmation of the issue.
